Leeds is making a name for itself as home to a significant, diverse and growing cluster of shared service centres and outsourcing operations, attracted to the city by its skilled labour pool and excellent value for money office accommodation.
Shared service centres in Leeds are found in both the private and public sectors, spanning a broad range of functions from finance and accounting through to HR and IT services.
A detailed report is available setting out the advantages of Leeds as a location for shared services centres. Download the report.
The global IT centre for international law firm DLA Piper is based in Leeds.
US manufacturer Diebold‘s finance and accounts processing centre covering Europe, Middle East and Africa is located in Leeds.
Other private sector operations include General Electric‘s employee services and Premier Farnell’s finance, human resources and legal teams.
In the public sector, the NHS, Environment Agency and British Waterways have shared service centres in Leeds covering human resources, finance and accounting.
The surrounding city region hosts the shared services operations of Northern Foods, Virgin Media and DEFRA.
Leeds is also home to a range of big name outsourcing companies, including Capita, Northgate, Ceridian and Capgemini.
Universities in the Leeds city region produce 36,000 graduates annually, including over 1,100 in modern languages and over 1,600 in IT-related courses.
Leeds salaries are slightly below the national average, and are considerably lower than typical salaries for staff in London and the South-East (Annual Survey of Hours and Earnings, 2011).
Leeds’ diverse population and popularity with overseas students have given it a large pool of foreign language speakers.
Leeds offers a diverse range of connectivity options – 100 per cent of exchanges are ADSL enabled and significant bandwidth is available within five metres of every business in Leeds city centre and all office parks. A wide range of providers offer a full range of applications to businesses, including specialist providers such as Matronet high-speed wireless broadband.